This website supports 30 natural days of return without reason.

Return standard

When applying for a return, the original product label must remain intact, and the item should not have been used or installed.

The original packaging of the item should be undamaged and free from contamination, and any price tags should not be torn. The secondary sales status should not be affected.

In the case of quality issues with the item, such as serious defects, deformation, uneven manufacturing, obvious damage, or any discrepancies, an exchange can be requested.

If the customer does not like the product and wants to return or replace it, we do not accept this situation. When accepting the return, we expect the customer to bear the mailing cost, and we do not charge the re-shelving cost of the product.

How do I cancel my order?

You can cancel the order within 30 minutes of placing the order. We will process your order cancellation request within 24 working hours. Your refund amount will be returned to the order account within 1-2 working days after the refund application is approved, depending on the payment method you used when placing the order. 

Orders longer than 30 minutes will not be able to be canceled because they are already packed and cannot be found in the parcel pile.

Please contact us at: [email protected]

Call: +(86) 16254874437

Refund

Generally, 1-2 working days, depending on the payment method, contact us after the deadline.

What to do for a return or exchange:

Merchant reason: Users need to provide unpacking videos and product pictures. The merchant provides redelivery or refund, and the freight for redelivery shall be borne by the merchant.
Customer reason: If the customer does not like or want the product, we do not accept this situation. If the customer must return, then return postage is borne by the customer; There is no cost of goods re-shelf.

Return address

311 Nanqiao Road, Nanqiao Town, Fengxian District, Shanghai. If you need a return or exchange, you can contact customer service in advance. Please send the product together with the original package to our address, address: 311 Nanqiao Road, Nanqiao Town, Fengxian District, Shanghai. All returns or changes without prior notice will not be processed.